Refund Policy
Last updated: 24 May 2026
AppealPilot delivers a digital service — an AI-generated analysis of your insurance claim rejection — that is produced and delivered immediately upon payment. This policy explains the circumstances in which we may issue a refund.
1. Circumstances where we may issue a refund
We consider refund requests on a case-by-case basis. Circumstances that may support a refund include:
- Service not delivered. You completed payment but did not receive an analysis due to a technical error on our side.
- Duplicate payment. You were charged more than once for the same analysis.
- Wrong tier charged. You were charged for the full tier (Analysis + Appeal Letter) but received only the basic analysis, or vice versa.
Where a refund is approved, it will be returned to the original payment method and typically appears within 5–10 banking days depending on your card issuer.
2. When we do not refund
- The analysis was delivered and accessed, and you are dissatisfied with the AI-generated content. As stated in our disclaimer, AI analysis does not guarantee any outcome, and the quality of the analysis depends in part on the documents you provide.
- You uploaded incorrect documents or documents unrelated to an Indian insurance claim.
- You changed your mind after the analysis was delivered.
We understand this may feel strict for a digital service. If you have an unusual situation not covered above, please contact us and we will consider it on a case-by-case basis.
3. How to request a refund
Use our refund request form or email us directly:
Online form: Submit a refund request →
Email: support@appealpilot.app
Include the following in your email:
- Your name and the email address used at checkout
- Your Stripe payment ID (starts with
pi_— found in your payment confirmation email from Stripe) - A brief description of the issue
Refund requests are initially assessed by an automated system to determine whether they fall within our refund policy. Requests that may qualify are escalated to a human reviewer. If your request is declined and you believe this is incorrect, contact support@appealpilot.app — a human will review your case.
4. Chargebacks
If you initiate a chargeback with your bank before contacting us, we may be unable to process a direct refund. We encourage you to contact us first — disputes are resolved faster and with less friction through direct communication.